FAQ

Your first point of contact for any queries regarding your Schuchmann product is the medical supply shop or specialist retailer from whom you purchased the aid. They are familiar with your specific requirements and are best placed to assist you with any questions regarding use, fitting, maintenance or repairs.

Should your enquiry not be resolved there, the Schuchmann team will of course be happy to help. You can contact customer service via the contact form, by email at customerservice@schuchmann.de or by telephone on +49 5402 4071 00.

Schuchmann products are designed for everyday use, including at school, nursery, in therapy and during leisure activities. Products such as the therapy chairs in the madita range or the walking aids malte and marcy are specifically designed to support mobility and participation in everyday life.

Yes, of course! You can view all the products on the Schuchmann website. The final selection and customisation should be carried out in consultation with your therapist and medical supply shop to ensure you receive the best possible care.

The process varies in every country but usually involves a doctor’s recommendation and a medical supplies shop in your local area. Therapists (e.g. occupational therapists or physiotherapists) can help you choose the right product. The medical supplies shop will take care of the fitting and support you from there.

Yes. Demo devices are commonly available from local suppliers so that the child can try out the aid at their own pace before a final decision is made. This ensures that the aid is a good fit and is accepted by the child. 

In many cases, yes. But it depends on where you live, as reimbursement arrangements vary from country to country. Please contact your local sales partner for further details.

Many Schuchmann products are designed so that they can be adjusted in dimensions and function to suit a growing child.